Complaint Management System

A claims handling system allows the claims process to be automated. Modern software allows the entire process to be carried out electronically. On top of this, it relieves employees of the burden of analyzing the relationship between documentation, goods and customers complaining about goods or services. This is particularly important in the case of inter-company relationships and a large turnover of goods.


Implementationfor the company WRI

Customer and supplier complaint management system

The goal of the project was to design and implement a modern solution for centralized electronic claims processing across all WRI warehouses. Integration of the new functionality with the workflow system, PIM and mobile warehouse management application was critical.

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